Hello! I am Shane Schilling. I have more than 20 years of versatile experience launching and strengthening technology operations across established and startup environments in the telecommunications and cable industries.
I am a mission-driven executive, who strives to cultivate dedicated work cultures focused on attaining overall business objectives while remaining adaptable to rapidly changing market demands. Committed to continuous learning, I enjoy empowering others through ongoing training and mentorship.
June 2016 - Nov 2020
Recruited by Astra Capital Management following acquisition of Logix. I delivered business growth and profitability of Logix's enterprise-only voice & data network generating $150M in annual gross revenue.
I drove operational excellence across corporate IT, internal software development, OSS/BSS systems, customer communication systems, fiber construction, service delivery, and field operations.
Directed the vision, strategy, and key initiatives, ensuring continuous alignment with overall business goals. Boosted revenue by spearheading full product lifecycle including third-party negotiations. Led the launch of Logix wave services and HBPX solutions.
Provided strategic oversight to 50% of total workforce including VPs, directors, and managers; maximize financial performance by handling up to $40M annual CAPEX budget.
Sept 2009 - May 2016
Selected by investors to champion business turnaround, transforming underperforming organization to a market leader in data, voice video, and data speed. I Co-directed management transition from prior equity partners to Grande, guiding four-member team to recapitalize and restructure 750-member company.
Led successful, compliant operations across Grande’s network and IT systems delivering voice, video, and data services to residential and commercial customers.
Owned up to $90M annual CAPEX budget. Streamlined headcount after reorganizing all technical teams to include corporate IT, billing platforms, customer messaging, and communications infrastructure, call center technologies, and field operations.
March 2003 - Sept 2009
Appointed to oversee all Atlantic Broadband properties, including newly acquired Charter Communications properties; directed high speed data, phone, and video networks serving 300K+ customers throughout the East Coast.
Steered 24-member team through merger and cultural changes while ensuring retention of high performers.
Drove profitability by managing ~$15M annual CAPEX budget and ~$3M expense budget.
Provided integral leadership on technology team with focus on call center technology. Consolidated and enhanced 24/7 call centers with ~200 unionized employees by executing skills-based routing systems, online payments, IVR, disaster recovery processes, and remote work capabilities.
University of Texas
As the world continues to move deeper and deeper into software enabled technology, I completed the frist university-backed coding boot camp in the state of Texas. Devloping robost skills in software , applicaiton and web devlopment
Thayer / WestPoint
Completed Thayer's values-based leader development program at WestPoint. Thayer’s proprietary and motivating learning approach includes applied academics, introspective exercises, access to leading experts, and customized enhancements such as inspirational capstone
MIT / Sloan School if Business
Completed Sloan's year long certifcation program for executive managment. The program followed MIT Sloan Executive Education’s three Executive Certificate tracks: Management and Leadership, Strategy and Innovation, Technology, Operations, and Value Chain Management
Address
1600 Barton Springs RD, Austin TX, U.S.A.
Phone
+1814.248.5341
shane@sschilling.com